Free shipping for orders over £20 


We accept returns for any non-personalised products within 30 days. You must return items in their original packaging and in the same condition as when you received them. Send us an email to arrange your refund. Personalised products are non-refundable. However, if the reason for your return is based on a faulty product, your purchase will be covered under the guarantee. 


What does guarantee mean?

It means that if you have a problem with your bottle or it has not met your expectations, you can contact us via email, and we will find a resolution. If you are still not happy, we'll offer you a replacement bottle.

Is accidental damage or general wear & tear covered?

Unfortunately, we can't cover general wear and tear on the product or accidental damage in the guarantee. 

How do I return my Product?

Please get in contact with us directly and we will take it from there.

Join Our List

Subscribe to receive updates, tips and exclusive deals from Positive Water.